Privacy Policy
Last updated: November 2025
1. Introduction
VIP Med ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical travel coordination services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, passport details, address
- Medical Information: Medical history, diagnoses, treatment records, test results (only as needed to coordinate your care)
- Travel Information: Travel dates, accommodation preferences, visa details
- Communication Records: Correspondence via email, WhatsApp, phone calls
3. How We Use Your Information
We use your information to:
- Coordinate medical appointments and hospital admissions
- Arrange travel, accommodation, and transportation
- Communicate with you about your medical travel arrangements
- Process payments for our services
- Comply with legal obligations
- Improve our services
4. Information Sharing
We may share your information with:
- Healthcare Providers: Hospitals, doctors, and medical facilities in Barcelona to arrange your treatment
- Service Providers: Hotels, transport companies, visa processing services
- Legal Requirements: When required by law or legal process
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted communications (WhatsApp, secure email)
- Secure storage of medical documents
- Limited access to sensitive information on a need-to-know basis
6. Your Rights Under GDPR
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request restriction of processing
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at contact@vipmedinfo.com
7. Cookies and Tracking
Our website uses essential cookies for basic functionality. We use:
- Essential Cookies: Required for website operation
- Analytics Cookies: To understand how visitors use our site (only with your consent)
You can control cookie preferences through your browser settings or our cookie consent banner.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Medical records may be retained for longer periods as required by healthcare regulations.
9. International Transfers
Your information may be transferred between Kazakhstan and Spain (European Union). When transferring data outside the EU, we ensure appropriate safeguards are in place.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For privacy-related questions or to exercise your rights:
- Email: contact@vipmedinfo.com
- Phone (Barcelona): +34 688 950 828
- WhatsApp (Kazakhstan): +7 707 727 3686
13. Data Protection Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).